Mobile Web Interface

The Mobile Web interface for Revelation is presented on smart phone and tablet devices only. When you visit your existing login page from one of these mobile devices, Revelation will auto-detect your device and show you the mobile login as a default. If you do not want the mobile experience, you can jump to the full application from the login screen.

 

The Mobile Web interface is designed specifically for support staff and technicians who need to quickly access and work with their tickets while away from their PC's. This interface will allow you see your tickets (and the other tickets/groups you monitor), edit a ticket, add/edit action notes, log a new ticket, and search for a ticket using ticket number or customer name.

 

The Mobile Web interface will use your existing phrases settings throughout.

 

NOTE: While Revelation’s mobile web interface will let you easily review, update, log new, close, and find relevant tickets, it does not contain all of the features found in the full help desk product.

Revelation mobile screens and functions:

Contextual Base Navigation	Action Notes
Login	Custom Fields
Home page	Log a Ticket
Edit View	Alert Feed
Ticket List	Search
Ticket Detail	Dashboards
Action Navigation	Compatibility
Contacts	Message Feed